Inter-Company Training Course, Grenoble, April 2017

Brochure.
English version of this page.

Description

The Client Encounters Using ICON9 training course gives you a practical framework of tools and methods for highly-technical, customer-facing work. It provides straightforward models, reinforced with exercises and exchanges with other professionals. As a result:

• You extract new understanding from your past experiences and those of others
• Going forward, you get more out of each and every customer meeting
• You gain new insights and techniques on handling difficult customer situations (crises, negotiations, ...)
• You obtain tools of immense value when working in and managing teams
• You take another step forward in your personal journey of personal and professional development.

Times, Place, Transport
Monday April 10th
08h40 : Welcome & coffee in the lobby
09h00 - 17h30: Training session, including breaks and lunch

Tuesday April 11th
08h40 : Welcome & coffee in the lobby
09h00 - 17h30: Training session, including breaks and lunch

Wednesday April 12th
08h40 : Welcome & coffee in the lobby
09h00 - 14h00: Training session, including breaks and lunch

The course will take place at Hotel Lesdiguieres, Grenoble
The hotel is close to tram and bus stops, and there is a free cark park.
Please follow the directions on the hotel site.

Rhythym, Food, Language
The training content is roughly 50% lecture and discussion and 50% exercises and debrief. We take breaks as makes sense, according to your progress and preferences.

Water, coffee, tea, snacks and lunch are provided. The restaurant is first class, as well as being interesting and fun. The restaurant staff are apprentice cooks and waiters, supervised by teachers from the school that runs the hotel. So we can practice our empathy skills at lunch as we switch roles and see how the waiting staff handle us, their clients!

Please inform ICONDA if you have any particular dietry requirements.

The spoken language for the course will be French and the support material (slides, exercise sheets, etc.) will be in English.