Clean Language for obtaining My objectives
And what would you like to have happen? (reply=OBJ1)
And when OBJ1, then what happens? (OBJ2)
And when OBJ2, then what happens? (OBJ3)
… (repeat until nothing new) … (OBJn)
And OBJ1 and OBJ2, OBJ3 … OBJn, and what’s the most important? (MAIN_OBJ)
Insist on an outcome for OBJ1, rather than a problem. Repeat the first step until you get an outcome (e.g. ‘I want …’), then proceed.
- Don’t worry about sounding repetitive. Vary the tone of voice, volume, pace etc., but stick to this neutral vocabulary and the process of playing back the very words of answers received.
- ‘And’ appears a lot. Don’t worry about that – just use it!
- Insist on a definite, clear, singular OBJECTIVE (or “outcome”). Repeat any necessary steps until you get one.