Helping to Clarify an Outcome

Insist on an outcome, rather than a problem. Repeat the first step until you get an outcome (e.g. ‘I want …’), then proceed.

Don’t worry about sounding weird or repetitive :-). Vary the tone of voice, volume, pace etc., but stick to this neutral vocabulary and the process of playing back the very words of answers received.

These Clean Language examples were inspired by The Five-Minute Coach.