Complete the lexicon

Decide what to do with Toolkit request page and iPhone picture

Key Words and Phrases





Technical Sales

Technical Support

Technical Sales Engineer

Technical Support Engineer

Technical Support Representative

Technical Support Specialist

Sales Team Performance

Learning and Development


Online Training




Customer-Facing Engineer

Customer-Facing Expert

Customer-Facing Team

Field Team

Sales Team

Manager Expert Leader

High-Tech Distribution

High-Tech Sales Channels



Complete page on Training and Online Resources for Your Customers

Move the “about IOCNDA” stuff somewhere

Play with adwords and make sure that the site will be found

Translate into French

Get some feedback


Backup of Gandi database

MEL message

  • ICON9 for Manager-Expert-Leaders: A short course for dealing with complex internal business communication and achieving satisfying, effective relationships with people and teams
  • The above needs to emphasise more than just communications.

Read through, checking and adding links and emphasis

Check for empty lines and other issues on phones

  • Android too

2nd video to redo audio

  • see new text – some small changes

 French version of everything

  • make sure that videos are ok first

Ensure that LinkedIn references etc prominent

  • Decide what to do with the logos. Any more? Are they Ok?

Check key messages

  • Independent learning good for
    • Autonomy
    • To strengthen/deepen learning/understanding/integration
    • Flexibility
  • Sufficient links to the book?



  • Do a page on this and place hyperlinks to it

Classroom picture in video a bit naff

Christmas picture in video not funny

Check other docs for points that I have missed

Should I use the term Experience-Based Learning, rather than Independent Learning?

Maybe not.  You could argue that Experience-Based Learning would need Training Encounters also, for example. It is a different thing. Our overall approach is to enable Experience-Based Learning, and this should perhaps be in the top-level messaging.

How do I redo the icon9.net database and when?


We endeavour to fully leverage the L&D opportunities presented by modern technology while refusing to throw out the baby (i.e the trainee) with the bathwater. In-contact teaching is complemented by, rather than replaced with, online methods and program participants are tracked and supported in a manner that suits their agreed L&D objectives.

The people that we work with typically share the following characteristics and challenges. They :

Have advanced technical expertise, whether it be in science, technology, finance, medicine or some other field
Are key to the success of their businesses, providing their know-how to highly-expectant customers and colleagues
Face complex communication challenges, exacerbated by the potent mix of technical and non-technical issues that they deal with
Are conscious of inefficiency and stress at the personal and team levels
Need effective, structured tools and methods in order to release their full potential at both these levels.