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ICON9 was developed with multi-national companies – a process that took about six years – and training courses are regularly delivered in Europe, USA and AsiaPac. The system is underpinned by established tools and methods for Sales and Customer Support and by techniques from the complex disciplines of coaching and psychology.

The ICON9 system helps engineers to tackle challenges at the interface between technology and communication with confidence, offering a structured approach to the customer-facing role. It provides not only tools for the work, but also language and models that can be customised to suit individual and team preferences.

Vidéo: version française.