The Do phase of the Encounter Process
should almost always start with Learning Discovery.
Learning Discovery is for finding out information about a
Situation. It is used to:
When used in the Prepare phase of the
Encounter Process, DISCOVER-Y is
associated with MAP.
When used during client conversations, DISCOVER-Y is either used as a
mental reference or it can be drawn in order to clarify a situation with other
The odd zones in a DISCOVER-Y diagram contain people and things, and even
zones describe the relationships between them.
Effective listening is a complementary skill to Discovery
that helps the listener to hear what is really said and that has a positive effect on the
I use Playback of facts and feelings in conjunction with effective
listening to to confirm that I have understood, and to demonstrate that I have
Identify Discovery targets before an encounter
Identify new areas for exploration while in conversation
Move the conversation on when it gets stuck on a topic
Work with my client to visualise a situation
After a Discovery meeting, present information to colleagues
More about DISCOVER-Y and Discovery:
Get the Client Encounters of the Technical Kind book!