EPROCESS MAP PAGE DISCOVER-Y SUBR TMM TABLE TSM OAR EXPAND

DISCOVER-Y In Brief

  • The Do phase of the Encounter Process should almost always start with Learning Discovery.
  • Learning Discovery is for finding out information about a Situation. It is used to:
  • When used in the Prepare phase of the Encounter Process, DISCOVER-Y is associated with MAP.
  • When used during client conversations, DISCOVER-Y is either used as a mental reference or it can be drawn in order to clarify a situation with other meeting participants.
  • The odd zones in a DISCOVER-Y diagram contain people and things, and even zones describe the relationships between them.
  • Effective listening is a complementary skill to Discovery that helps the listener to hear what is really said and that has a positive effect on the speaker.
  • I use Playback of facts and feelings in conjunction with effective listening to to confirm that I have understood, and to demonstrate that I have been listening.

  • More about DISCOVER-Y and Discovery:

    Examples:

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