DISCOVER-Y In Brief

The Do phase of the Encounter Process should almost always start with Learning Discovery.

Learning Discovery is for finding out information about a Situation. It is used to:

• Identify Discovery targets before an encounter
• Identify new areas for exploration while in conversation
• Move the conversation on when it gets stuck on a topic
• Work with my client to visualise a situation
• After a Discovery meeting, present information to colleagues

When used in the Prepare phase of the Encounter Process, DISCOVER-Y is associated with MAP.

When used during client conversations, DISCOVER-Y is either used as a mental reference or it can be drawn in order to clarify a situation with other meeting participants.

The odd zones in a DISCOVER-Y diagram contain people and things, and even zones describe the relationships between them.

Effective listening is a complementary skill to Discovery that helps the listener to hear what is really said and that has a positive effect on the speaker.

I use Playback of facts and feelings in conjunction with effective listening to to confirm that I have understood, and to demonstrate that I have been listening.

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More about DISCOVER-Y and Discovery:

• DISCOVER-Y top
• The DISCOVER-Y tool explained
• DISCOVER-Y for encounter prepration (with MAP)
• DISCOVER-Y in real time (i.e. during an encounter)
• DISCOVER-Y as an aide to debrief
• The importance of Discovery
• Learning Discovery and its challenges
• Discovery helps to optimise delivery
• Discovery guarantees attention
• Effective listening (with checklist and blacklist)
• Playback
• DISCOVER-Y in brief

Examples:

• DISCOVER-Y as a Mind Map
• DISCOVER-Y in PowerPoint® format

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