EPROCESS MAP PAGE DISCOVER-Y SUBR TMM TABLE TSM OAR EXPAND

PAGE: Endorsement

The Endorsement part of PAGE is a reminder to get explicit agreement on the Purpose, Agenda and Goals before proceeding with the main business of a meeting. It gives everyone in the meeting an opportunity to ask for modifications to the Purpose, Agenda and Goals, and also allows the person driving the meeting to check that they have the attention of all participants.

Please note that, when asking for a confirmation of the Purpose, Agenda and Goals, the question ‘Is everyone OK with that?’ is probably not the best one to ask. It is a closed question which risks getting polite, rather meaningless agreement, since people may feel that to say ‘no’ would be rude (at least, in some cultures). I should therefore try to give my clients and colleagues a real opportunity to have their say by asking an open question, such as ‘Are there any other suggestions or comments before we get started?’

NEXT


More about PAGE:

Get the Client Encounters of the Technical Kind book!