EPROCESS MAP PAGE DISCOVER-Y SUBR TMM TABLE TSM OAR EXPAND

PAGE: Encounters Involving Significant Preparation

For encounters where a detailed agenda is negotiated or, at least, exchanged in advance, the work related to PAGE is shared with my external and internal clients. In this case, I use a combination of MAP and PAGE (though I restrict the ‘MA’ part to internal clients). This gives:

Typically, email is used to discuss an agenda, and the Purpose and Goals of the encounter can be found in such mails. I should pay special attention to this point, and check that, indeed, these two items are clearly expressed.

As for short meetings, the key to getting the meeting on track is to have PAGE used for the transition from the Engage to the Do steps.

I stress this point because a common mistake at the start of well prepared encounters is to announce the pre-agreed agenda (often by displaying it on a slide) then move directly into the main part of the meeting (which usually means the continuation of a presentation). This only works if everyone in the room (physical or virtual) was involved in the agenda preparation, and if nothing has come up since its release that would suggest an update. I would not put my money on this. It is why the ‘E’ of PAGE is so important.

Even in situations where there is a high expectation that the Purpose, Agenda and Goals have everyone’s approval, by pausing a presentation to check, a presenter can reinforce contact with the audience and get approval before proceeding. Both the presenter and the audience will be more comfortable if this is done.

NEXT


More about PAGE:

Get the Client Encounters of the Technical Kind book!